Refund Policy

Refund Policy

Last updated: August 2026

This policy explains the refund rules for FpVPN monthly subscriptions, data packages, and related orders. Before submitting a request, verify the payment time, order status, and payment channel so the transaction can be located accurately.

Refund Window and Eligibility

A full, no-questions-asked refund may be requested within 14 days of the first payment. The window begins when the first payment order is completed and applies to first-time paying customers who are dissatisfied with route connectivity, platform compatibility, or their actual experience. Normal testing of international routes and client features does not affect eligibility, and no detailed explanation is required.

Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; data resets monthly on the activation date. Data packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB, remain available until used, and never expire. Each order is reviewed separately against its payment record, activation status, and actual usage.

Eligible Cases and Review Principles

A first-payment order may be submitted for review during the refund window. Requests may be made when the client cannot connect properly, the routes for the target region do not meet your needs, the device environment is incompatible, or the service is no longer needed after purchase. FpVPN verifies the payment channel, payment status, and service activation using backend order records.

If a monthly subscription was upgraded during its term, the upgrade difference is calculated against the remaining days. The original order and upgrade record are reviewed together to prevent duplicate handling or missed related transactions. Continued use is not required while a request is under review; if substantial data consumption is still ongoing, review of usage records may need to be completed first.

Exclusions

Orders submitted after the refund window are not covered by the first-payment refund commitment. This policy may not apply to orders with consumption clearly beyond a reasonable evaluation period, concentrated high data usage, repeated refund requests through duplicate accounts, a payment dispute or chargeback, or an account restricted for violating the Terms of Service. A heavily used data package also requires review against the order and consumption records.

Renewal orders, repeat purchases, and mid-term upgrades that were not the first payment are not automatically treated as new first-payment orders. Requests caused by a temporarily frozen payment channel, an incomplete payment status, or transaction details that cannot be matched will continue to be processed once the transaction status is clear.

How to Apply and Required Information

Refund requests should be submitted through the ticket entry in the user panel. Please provide your username, the relevant order, payment method, payment receipt or transaction ID, and identify the order you want refunded. A brief reason may be included to help confirm any connection or configuration issue that could be resolved, but it is not a required condition for a first-payment refund request.

Make sure the submitted information matches the payment record. If the receipt is unclear, the wrong order is selected, or one payment corresponds to multiple orders, FpVPN will request the necessary details before continuing the review. To prevent duplicate refunds, each transaction is processed only once. Start a request and check its progress from User Panel tickets.

Refund Method and Settlement Details

After approval, refunds are generally returned through the original payment channel. Alipay and WeChat Pay payments are returned through the payment path associated with the original transaction; the display time depends on the channel's settlement and posting process. After FpVPN initiates a refund, the channel may still show it as processing, so a uniform arrival time cannot be promised.

USDT payments require verification of the original transaction record, transaction ID, and refund receiving details. Because this payment method is processed through an on-chain transaction, applicants should carefully confirm the submitted information. Once the refund transaction is complete, it cannot be recalled or changed in the same way as a standard payment. The result and verifiable records are provided through the ticket.

If the original payment channel rejects the return, the account status is abnormal, or transaction information is incomplete, the refund is paused until verifiable materials are supplied. All handling is based on the actual order and payment record; this policy does not change rights granted by applicable law or the rules of the payment channel.