SERVICE DESK
For account, subscription, connection, route selection, and refund issues, submit a ticket through the support center first. Tickets preserve your issue details and follow-up replies, making them suitable for ongoing troubleshooting or record checks.
CONTACT ROUTES
Different channels are suited to different requests. For orders, account status, or ongoing troubleshooting, tickets keep the full context together and reduce repeated explanations.
Suitable for account access, plan status, subscription imports, connection issues, route selection, payment checks, and refund requests. Sign in to submit your issue, then add screenshots, platform details, and symptom descriptions to the same ticket.
Open the Ticket CenterNo public contact email is currently listed. For written records or account-related matters, use the support ticket system and avoid sending order details to an address not confirmed on this page.
Use a Support TicketNo public Telegram contact entry is currently listed. Use the entry provided on this site and never submit account details, payment information, or subscription content through unverified external accounts.
Open a TicketBEFORE SUBMITTING
The more complete your details are, the easier it is to determine whether the issue involves your account, client, local network, or target route.
Specify the platform, the status shown in the client, the selected region, the network environment where the issue occurs, and the steps already tried. If an error appears, you may attach a screenshot after removing passwords and subscription details.
Include your username, the message shown on the page, and where the issue occurs. FpVPN registration requires no email address; use your username and password. Never submit your password in the ticket body.
Include your current plan, activation date, and the status shown on the page. Monthly subscription traffic resets each month on the activation date; when upgrading mid-cycle, the price difference is prorated over the remaining days. Traffic packages remain valid until used and never expire.
Specify the payment method used and the relevant order details. FpVPN supports Alipay / WeChat Pay / USDT and offers 14-day no-questions-asked refunds. You can also consult the refund policy page for the applicable rules.
RESPONSE NOTES
Tickets are handled by queue and issue type. Actual response times depend on issue complexity, the completeness of the information provided, and the current workload, so no fixed turnaround time is promised.
Account access, plan status, and payment checks usually require matching order records. Selecting the correct issue type helps route your request to the appropriate process.
Connection issues are assessed using the platform, network environment, target region, and client messages. FpVPN supports Windows / macOS / iOS / Android / Linux; authorization and background policies may differ by platform.
Continue adding results to the original ticket so the troubleshooting context stays together. Creating multiple tickets for the same issue may scatter information and make diagnosis more difficult.
SERVICE SCOPE
FpVPN provides network acceleration subscriptions for cross-border access, covering 120+ countries / 150+ routes, with support for Windows / macOS / iOS / Android / Linux and unlimited devices.
Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; traffic packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Manage plan selection and orders in the user panel.